FAQs

/FAQs
FAQs 2018-07-05T15:33:52+00:00

What are your hours of operation?
Butterfly prides itself on offering flexibility to better meet the needs of our families! We are open from 8:00am until 8:00pm on Monday, Tuesday, Wednesday, and Thursday and from 8:00am until 2:00pm on Friday.  Occasional Saturday service is available.

*Please note that not all services and disciplines are available during the above listed times.  Call us at (905) 206-0300 for more information and to book an appointment.

Is the clinic wheelchair/stroller accessible?
Yes. Our clinic is proud to be both wheelchair accessible and stroller friendly. 

Is there parking?
Yes. We offer free parking on site.

Does OHIP cover the cost of therapy sessions?
No.  The private therapeutic services provided by Butterfly are not covered through OHIP.  Payment will therefore be provided through extended health benefit plans, private pay, motor vehicle accident claims, or charitable funding sources.

Will my benefits/insurance cover the cost of therapy?
All insurance plans are different.  If you have private extended health benefits, often your child is covered under your plan the same way it is covered for you. However, we recommend that you contact your insurance company directly prior to attending your appointment as insurance plans may vary.

Can my insurance plan be billed directly?
No. All services must be paid for after each session at Butterfly.  We accept cash, cheque, debit, Visa, and MasterCard.  Following each visit, you will be provided with a receipt that you can submit to your insurance company.

Do I need a Doctor’s referral?
No.  You do not require a Doctor’s referral to attend our services. However, some insurance companies will require a doctor’s referral in order to cover the cost of the service.

How do I know if my child needs therapy?
If you have concerns about your child’s development we suggest you seek out an assessment from our therapists at Butterfly that specialize in children. They will perform a standardized initial assessment that will help you to determine whether there is a need for therapy.  Assessment results will be discussed, and a treatment plan that best meets the needs of the child and family will be implemented.

I am not sure if my child needs Occupational Therapy or Physiotherapy? What is the difference between Occupational Therapy and Physiotherapy?

At Butterfly, our Physiotherapists are trained in the assessment and treatment of gross motor delays and conditions, focusing more on the core and lower extremities.  The Occupational Therapists at Butterfly are trained in the assessment and treatment of fine motor delays and conditions, feeding, play and sensory integration.

Based on your primary concern, we can help you to determine who best to get started with.

Is there a waitlist?
No, we do not have a waitlist for Physiotherapy, Occupational Therapy or Speech-Language Pathology.

What if I have to cancel a session?
If a session needs to be rescheduled, please give us as much notice as possible. We ask that you provide us with at least 24 hours notice. Appointments cancelled with less than 24 hours notice will be billed a nominal fee of $25.00.

At Butterfly, we value your time and commitment to our services. We ask that you value our therapist’s time as well. Please note that the nominal fee of $25.00 goes directly to your therapist in compensation for their lost time. We have waitlists for appointment times and by missing a scheduled appointment you are taking that time slot away from another child and a family that may need it.

A missed appointment with no advanced notice will be billed in full, and is your responsibility.

How often should we come for therapy? Is more always better?
After the initial assessment, our therapists will make a professional recommendation for follow-up based on your child’s needs.  Typically, a child will be seen once a week or once every two weeks.

What should I bring to my initial assessment appointment?
Please feel free to bring any previous assessments or reports about your child to their initial assessment.  If your child is being seen for feeding, you will be asked to bring something that your child likes to eat and something that your child does not like to eat.

What should my child wear to therapy?
Assessment and treatments at Butterfly are very active! Please ensure that your child is wearing comfortable clothing.

Will you be contacting my child’s physician to share information about their therapy assessment or treatment session?
Your child’s personal health information will not be shared with any outside parties without your written informed consent. During your initial assessment, you have the option to provide us with your physician’s contact information and determine whether you would like us to contact them. Your therapist will communicate to you what information or documents they share such as assessment data, notes or reports.

Can I switch between therapists if availability is limited?
Yes, Butterfly will always strive to meet your needs.

My child is already involved in a therapy service at Butterfly. I would like to know if another therapy service would be helpful as well. How do I determine what service(s) are best for my child?
At Butterfly we work with an interdisciplinary team of therapists. If you have a question about our other therapy services we encourage you to talk to your current therapist about your interests in other services. Our practitioners can assist you in determining whether your child is appropriate and could benefit from an additional type of service, answer questions or concerns you may have and liaise with other members of the team.

Do you offer Cuevas Medek Exercises (CME)?
Yes. Physiotherapists Michelle Hand, Keiri Porter, Sandy Tung, Natalie Langstaff and Jessica McCallum are all CME certified.

Do you offer Neuro-Developmental Treatment (NDT)?

Yes. Physiotherapists Michelle Hand, Keiri Porter, Sandy Tung, Natalie Langstaff and Jessica McCallum are all NDT certified.

My child has had a concussion. Is Physiotherapy beneficial after a concussion?
Yes, Physiotherapist Natalie Langstaff is trained in the assessment and treatment of concussions. Our physiotherapist will perform a comprehensive assessment on your child’s range of motion, balance, cognition, vision and vestibular systems. Using the results of the assessment, our Physiotherapist will create an individualized treatment plan including a stepwise return to learn and play plan. Physiotherapists can also identify other red flags and make appropriate referrals if necessary.

Do you treat fractures and orthopedic conditions?
Yes, our Physiotherapists are trained in the assessment and treatment of the most common orthopedic conditions experienced by children.